Special Delivery
- Sending Gifts
- Next working day guaranteed delivery is available for goods with a value below £36 and also for goods with a value over £36 provided import VAT is prepaid.
- Next working day delivery cannot be guaranteed for goods over £36 without prepaid import VAT as they are subject to HM Customs inspection.
- Goods with a value of less than £36 are exempt from pre-payment.
- Check the When to Pre-pay Import VAT chart to see if you need to pre-pay import VAT.
- Sending high value items by Special Delivery
- Guernsey Post can accept items valued at up to £2,000 for its Special Delivery next working day guaranteed service.
- If your item is worth more than £2,000 we can still accept it up to a maximum of £2,500 but, because you can't prepay import VAT for items worth over £2,000, we cannot guarantee next working day delivery (although you will still get a trackable and secure service).
- Sending commercial items (including eBay etc.)
- Special Delivery is also available for anyone sending commercial goods.
- The import VAT threshold is £18 for these items and must be prepaid for next day delivery to apply.
- Our guarantee to you
- If we fail to meet our guarantee times for Special Delivery, Guernsey Post will refund you the cost of the service on receipt of a completed claim form, together with the receipt as proof of posting.
- Claims must be made within 12 months of the posting date.
- Exclusions
- Special Delivery applies only to the UK and Channel Islands and is not available for items posted to the Republic of Ireland.
- Guernsey Post can advise on alternative services for items posted to the Republic of Ireland.
- Alcohol, tobacco, perfume and aftershave products are subject to HM Customs inspection and are excluded from guaranteed next day service.
- This also applies to items being sent for repair.
- Important notes
- Special Delivery items cannot be posted in pillar boxes.
