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Compensation summary

All claims must be supported with the receipt as proof of posting as appropriate for the service used. A certificate of posting will be provided upon request at the time of posting. For any claim to be considered proof of the cost of the item posted must also be submitted. No Guernsey Post service offers consequential loss insurance.

Enquiries for compensation will be investigated if received within three months of the date of posting, with the exception of Special Delivery where enquiries can be submitted up to 12 months from the date of posting.

Type of Item Sent	Not received (subject to confirmation by Guernsey Post)	Damaged (subject to confirmation by Guernsey Post and adherence to packaging guidelines)	Delayed (subject to confirmation by Guernsey Post)
Bailiwick/UK Letter/Packets	Compensation up to £34 intra-Bailiwick or £40 for the UK + postage. Subject to proof of posting and cost of item.	Compensation can be awarded except for postal flowers where no compensation is payable. Up to £34 intra-Bailiwick or £40 for the UK, subject to proof of cost of item.	No compensation payable except for postal flowers where the cost of flowers is refunded if the item was addressed correctly but delivered after the 5th working day. Up to £40.
Special Delivery	Up to £2500 awarded + postage subject to level of insurance purchased, proof of posting and cost of item.	Up to £2500 awarded. No postage refund. Subject to level of insurance purchased, proof of posting and cost of item.	Postage will be refunded if the delay has been caused by postal network failure. (exc. HM Customs for parcels)
Local and UK Recorded Delivery	Up to £34 intra-Bailiwick or £40 for the UK + postage. Subject to proof of posting and cost of item.	Up to £34 intra-Bailiwick or £40 for the UK. Subject to proof of posting and cost of item.	No compensation available.
Local/UK Parcel	Up to £500 awarded + postage subject to level of insurance purchased, proof of posting and cost of item. (Standard product only provides £34 intra-Bailiwick or £40 insurance for the UK).	Up to £500 awarded subject to level of insurance purchased, proof of posting and cost of item. (Standard product only provides £34 intra-Bailiwick or £40 insurance for the UK). Postage excluded.	No compensation available.
International Parcel	Up to £500 awarded + postage subject to level of insurance purchased, proof of posting and cost of item. (Standard product provides £150 insurance).	Up to £500 awarded subject to level of insurance purchased, proof of posting and cost of item. (Standard product provides £150 insurance). Postage excluded.	No compensation available.
International Signed For and Airsure	Up to £500 awarded + postage subject to level of insurance purchased, proof of posting and cost of item. (Standard product provides £34 insurance).	Up to £500 awarded subject to level of insurance purchased, proof of posting and cost of item. (Standard product provides £34 insurance). Postage excluded.	No compensation available.

For further details regarding specific product terms and conditions please contact Customer Services on 711720