Terms & Conditions
- Mail will be redirected for everyone at your old address, provided details and signatures are given on the application form.
- Our fees cover redirection of mail for one family unit or company with a single address subject to signatures on the application form.
- Prices on application for businesses with multiple addresses.
- Letters and parcels will be redirected, although different terms apply.
- Mail can be redirected for up to 12 months to a proper address and for up to four months to a closed private box.
- Parcels can be redirected to Bailiwick, UK, Jersey and Isle of Man addresses but they will be returned to the sender if your new address is overseas.
- Mail for international destinations will be forwarded on a weekly basis.
- The service is open only to applicants who occupied or rented the old address.
- Redirections are not possible if your old address was a hotel, boarding house, club, or any other type of transient lodging.
- Mail can only be redirected for up to one month from a Poste Restante address.
- Proof of Power of Attorney is required to redirect mail for deceased persons.
- Forms must be handed in or posted to Guernsey Post, together with your payment, at least seven days before the redirection is required.
- Redirection of mail for businesses must include a letter signed by a director or person in authority on company headed paper.
- A £15 set-up fee is included in the price of setting up a new redirection instruction.
- If you wish the redirection to extend beyond the period for which you have paid, you must submit a new application form along with additional payment at least seven days before the date of expiry. Renewals are charged at multiples of the first month rate unless you are extending to a standard period i.e. three to six months.
- Failure to give seven days' notice for renewals may result in a £15 set-up fee being charged.
