Terms & Conditions
Sending Gifts
Next working day guaranteed delivery is available for goods with a value below £40 and also for goods with a value over £40 provided import VAT is prepaid.
Next working day delivery cannot be guaranteed for goods over £40 without prepaid import VAT as they are subject to HM Customs inspection. Goods with a value of less than £40 are exempt from pre-payment. Check the When to Pre-pay Import VAT chart to see if you need to pre-pay import VAT.
Sending high value items by Special Delivery
Guernsey Post can accept items valued at up to £2,000 for its Special Delivery next working day guaranteed service. If your item is worth more than £2,000 we can still accept it up to a maximum of £2,500 but, because you can't prepay import VAT for items worth over £2,000, we cannot guarantee next working day delivery (although you will still get a trackable and secure service).
Sending commercial items (including eBay etc.)
Special Delivery is also available for anyone sending commercial goods. The import VAT threshold is £18 for these items and must be prepaid for next day delivery to apply.
Special Delivery items cannot be posted in pillar boxes.
If we fail to meet our guarantee times for Special Delivery, Guernsey Post will refund you the cost of the service on receipt of a completed claim form, together with the receipt as proof of posting. Claims must be made within 12 months of the posting date.
Exclusions
Special Delivery applies only to the UK and Channel Islands and is not available for items posted to the Republic of Ireland. Guernsey Post can advise on alternative services for items posted to the Republic of Ireland.
Alcohol, tobacco, perfume and aftershave products are subject to HM Customs inspection and are excluded from guaranteed next day service. This also applies to items being sent for repair.
