Here at Guernsey Post we are proud to employ a rich and diverse mix of people who reflect the communities in which we live and work. Every member of the team is dedicated to providing the Bailiwick with an outstanding postal service. Our commitment to developing and looking after our employees is shown by our second placing in the 'people development' category at the prestigious World Mail Awards, and also by our success in achieving 'Investors in People' Gold status.
Guernsey Post offers a contributory pension scheme, health insurance, canteen facilities, car parking and a non-contributory sports and social club.
If you would like to speak to a member of the HR team about any possible vacancies please telephone 01481 726241.
Current Job Vacancies
Customer Relationship Manager
We are looking to recruit an experienced manager to head up our Customer Service & Retail Network teams.
The successful candidate would be required to work closely with the customer service and retail teams to provide excellent customer service through continuous improvement and setting exacting customer service standards. The candidate must ensure that both departments run in an efficient manner, meeting/exceeding customer expectations in both areas.
Key aspects of the role include mentoring and developing both teams, enhancing service procedures,, benchmarking industry developments and encourage best practices in all areas, and effectively managing workload and resources concentrating on customer service standard and promoting high levels of communication in both areas whilst managing costs.
Relevant Knowledge, Skills & Experience:
- Proven man management and team coaching experience
- Demonstrated focus on customer satisfaction
- Excellent written and verbal communication skills
- Ability to think strategically and lead a team across varied disciplines
- Advanced troubleshooting and multi-tasking skills, working with multiple teams
- IT literate
- Full driving license essential
Please contact Cassandra Fish, Head of Customer Relationships on 733531 to discuss the role informally.
To apply please send a completed application form to firstname.lastname@example.org or:
HR Project Manager
Guernsey Post Limited
St. Peter Port
Closing Date: Tuesday 28 March 2017
To apply for any vacancy shown, please telephone the named contact to discuss the vacancy, then download the application form from the blue form download panel (in Adobe Acrobat PDF format).
Please print out and send the completed form to:
Guernsey Post Ltd
St. Peter Port,