Safeplace Delivery

**Have your parcel delivered first time, every time*, even when you are not at home.
(Scroll down to register online.)**

Choose a secure and waterproof Safeplace for our postal workers to leave your parcel.

Your Safeplace must be on your property or you can nominate a neighbour.

Benefits:

Free of charge
Parcels delivered first time (this can include items requiring a signature if you choose)
No waiting in to receive your delivery
No need for redelivery or collection

Why not use an outside storage box, shed or garage as a Safeplace?
* A Safeplace cannot be used for Signed For items unless you have selected to accept 'signed for' items in your Safeplace. Terms and conditions apply (see below).

Safeplace Registration Form

Please note that by signing up to our Safeplace service you agree to have a small delivery tag affixed to your letterbox to enable the service to be activated.
(The tags are small and discreet and come in different colours to match your letterbox.)

Once the form below is completed, a Guernsey Post employee will visit to verify and activate your Safeplace (you do not need to be at home for this to take place).

This information will be used to answer any enquiries you may have and to provide you with information on our products and services that have been requested. All data sent to us is subject to our privacy notice.

Title *

Other title:

Forename *

Surname *

Postal code *

House name or number *

Street name *

Parish *

Island *

Contact number *

Mobile number

Email Address

Would you like to include 'signed for' items in your Safeplace? *

Yes

Your Safeplace must be secure and weather proof e.g. garage, shed or an adjacent neighbour. A discreet tag will need to be attached to your letterbox to enable this service.

Please include full contact details, name and address of neighbour if this is your selected Safeplace.

Describe your Safeplace in detail *

Please read the Safeplace Terms and Conditions.

I have read and agree to the terms and conditions of the Safeplace Service

I agree

I understand only one person is required to sign up to the service on behalf of the household and that a small tag will be installed on my letterbox *

I agree

Sign up for Post eAccount; collection & delivery options

Terms and Conditions

1.	Parties
1.1.	These Service Terms apply to:
1.1.1.	Guernsey Post Limited, a non-cellular company, limited by shares, incorporated in Guernsey (company registration 38693) (“Guernsey Post”, “we”, “our”, “us,”) whose registered address is at Envoy House, La Vrangue, St Peter Port, Guernsey, GY1 1AA; and
1.1.2.	The person, business or organisation (or any staff or other representative of such person, business or organisation) receiving the Services (“you” or “your”). (each a “party”)
2.	Definitions and Interpretation
2.1.	Defined terms that have a specific meaning are highlighted in bold print the first time they are used and their meanings are set out in Schedule 1 of these Safeplace Service Terms and Conditions.
3.	Introduction
3.1.	These service terms shall be deemed to incorporate all of the provisions of Guernsey Post’s General Terms and Conditions. If any term of these service terms and conditions contradict any term of the General Terms and Conditions, these service terms shall take precedence to the extent of the contradiction.
4.	Using the Safeplace Service
4.1	Completion and submission of the Application Form indicates agreement with these Safeplace Service Terms.
4.2.	All addresses must be correct and contain the correct postcode – for full and correct address details contact our Customer Services Team on 711720 or visit www.guernseypost.com/postcode_finder/
4.3.	Provision of the Service at the requested address is subject to Guernsey Post’s agreement and exercised solely at Guernsey Post’s discretion.
4.3.1.	Under the "Health and Safety at work (General) Ordinance), 1987, Guernsey Post has a duty under law to ensure the health, safety & welfare of employees at work. Guernsey Post reserves the right to assess the risk to its employees and reject any SafePlace areas that expose its employees to potential risk of attack or injury by a pet or any other animals kept on the property during delivery.
4.4	Provision of the Service is subject to the application of a Safeplace tag on the letterbox of the address registered for the Service.
4.5.	The nominated Safeplace delivery point must be within the grounds of your property, unless you have nominated an adjacent neighbour in which case their name and address should be supplied.
4.6.	You must have the permission of all persons residing at the specified address before subscribing to this Service. Guernsey Post has no obligation to verify whether all such authorities have been obtained.
4.7.	You should be aware that the Postal Law prohibits unauthorised persons from interfering, intentionally delaying, opening or destroying items of mail not for them.
4.8.	Only one Safeplace delivery point can be registered per household
4.9.	Please allow 5 days for the Safeplace service to become operational
4.10.	The Service is not available for businesses, hotels, boarding houses, clubs or any other type of transient lodging.
4.11.	Guernsey Post has no liability for any items delivered to your designated Safeplace if you have moved to a new property and you have not notified us of the move and/or your new address.
5.	SafePlace 'Signed For' Items
5.1.	If you selected 'yes' to use our additional Safeplace 'Signed For' Service you agree to the following terms in addition to those terms set out in paragraph 4;
5.1.1.	You accept liability for any items we delivered to your specified SafePlace delivery point and accept our record of proof of delivery.
6.	Data Protection
6.1.	Guernsey Post is a “data controller” for the purposes of the Data Protection (Bailiwick of Guernsey) Law, 2017. This means we are responsible for deciding how we hold and use personal information about you.
6.2.	How your personal information is collected, used, processed and protected by us is set out in our Privacy Notice which is available on our website or a copy of which can be obtained by contacting our Customer Services team on 711720.
7.	Termination of the Service
7.1.	Any cancellation of the Service by you must be made in writing by you to Guernsey Post in which case Guernsey Post will stop using the service as soon as reasonably practical but within three working days.
7.2.	Guernsey Post, at its sole discretion, has the right to suspend, terminate or limit this service at any time and/or if these service terms are breached by you.
8.	Amendments to Terms and Conditions
8.1.	Guernsey Post reserves the right to amend these Terms and Conditions at any time. The provision of the Service(s) is subject to compliance with these Terms and Conditions.

SCHEDULE 1

1. Definitions

1.1. In these Service Terms, the following definitions apply:

“Safeplace delivery point”	Means a nominated safe, weatherproof and secure location on your property, or with an adjacent neighbour where the postal worker can leave items that are too large to fit through a letterbox. Means the Safeplace service which is subject to these Terms and Conditions
“SafePlace Signed For”	Means the service which allows postal workers to sign for items that require a signature, on the customer’s behalf in order to complete the delivery process.
“SafePlace Service Terms”	Means these service terms and conditions as amended from time to time;
“Terms and Conditions”	Terms and Conditions form part of your agreement with us in respect of the Services that we provide to you. They explain our obligations to you and your obligations to us in respect of any services provided. These are available on our website at www.guernseypost.com/termsandconditions
“SafePlace Tag”	Means the small sticker installed on/near your letterbox which is a requirement for any Safeplace services.

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Your Safeplace questions answered

What sort of place can I select as a Safeplace?

A garden shed, garage, greenhouse or an external storage box are all good places to use. Please note that your selected place must be weatherproof to avoid any damage to items placed there (We do not accept a dustbin as an acceptable Safeplace).

My Postal Worker already leaves items in my shed, do I still need to register online?

Yes, we would ask that all customers that have previously agreed with their Postal Worker to have items left in a Safeplace to register online and state their Safeplace. This is so that we have up to date records and can advise all new Postal Workers of your requirements.

Will you leave items that I need to sign for there?

Yes, you can choose to include ‘signed for’ items in your Safeplace.

Can I choose a neighbour as a Safeplace?

Yes, you can choose an adjacent neighbour to accept your parcels and if your neighbour is happy to, they can also sign for any items that require a signature on delivery.

If an item is left in the Safeplace and gets damaged, will I be able to claim compensation?

Guernsey Post have the right to decline a Safeplace if we feel it is not suitable, therefore this should not happen. Once an item has been left at an agreed Safeplace, the item is no longer the responsibility of Guernsey Post and therefore no compensation will be given.

How will I know that Guernsey Post has left an item in the Safeplace?

When an item is left in a Safeplace, the Postal Worker will post a card through your letterbox to inform you that your item has been left there.

What if I have a Keepsafe Service in place?

If you have a Keepsafe in place, we will retain your item with the rest of your mail for delivery or collection on the agreed date.

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Safeplace Delivery

Have your parcel delivered first time, every time*, even when you are not at home.(Scroll down to register online.)

Safeplace Registration Form

Your Safeplace questions answered

**Have your parcel delivered first time, every time*, even when you are not at home.
(Scroll down to register online.)**