Have your parcel delivered first time, every time*, even when you are not at home.
(Scroll down to register online.)
Choose a secure and waterproof Safeplace for our postal workers to leave your parcel.
Your Safeplace must be on your property or you can nominate a neighbour.
- Free of charge
- Parcels delivered first time (this can include items requiring a signature if you choose)
- No waiting in to receive your delivery
- No need for redelivery or collection
Why not use an outside storage box, shed or garage as a Safeplace?
* A Safeplace cannot be used for Signed For items unless you have selected to accept 'signed for' items in your Safeplace. Terms and conditions apply (see below).
Safeplace Registration Form
Please note that by signing up to our Safeplace service you agree to have a small delivery tag affixed to your letterbox to enable the service to be activated.
(The tags are small and discreet and come in different colours to match your letterbox.)
Once the form below is completed, a Guernsey Post employee will visit to verify and activate your Safeplace (you do not need to be at home for this to take place).
|1.1.||These Service Terms apply to:|
|1.1.1.||Guernsey Post Limited, a non-cellular company, limited by shares, incorporated in Guernsey (company registration 38693) (“Guernsey Post”, “we”, “our”, “us,”) whose registered address is at Envoy House, La Vrangue, St Peter Port, Guernsey, GY1 1AA; and|
|1.1.2.||The person, business or organisation (or any staff or other representative of such person, business or organisation) receiving the Services (“you” or “your”). (each a “party”)|
|2.||Definitions and Interpretation|
|2.1.||Defined terms that have a specific meaning are highlighted in bold print the first time they are used and their meanings are set out in Schedule 1 of these Safeplace Service Terms and Conditions.|
|3.1.||These service terms shall be deemed to incorporate all of the provisions of Guernsey Post’s General Terms and Conditions. If any term of these service terms and conditions contradict any term of the General Terms and Conditions, these service terms shall take precedence to the extent of the contradiction.|
|4.||Using the Safeplace Service|
|4.1||Completion and submission of the Application Form indicates agreement with these Safeplace Service Terms.|
|4.2.||All addresses must be correct and contain the correct postcode – for full and correct address details contact our Customer Services Team on 711720 or visit www.guernseypost.com/postcode_finder/|
|4.3.||Provision of the Service at the requested address is subject to Guernsey Post’s agreement and exercised solely at Guernsey Post’s discretion.|
|4.3.1.||Under the "Health and Safety at work (General) Ordinance), 1987, Guernsey Post has a duty under law to ensure the health, safety & welfare of employees at work. Guernsey Post reserves the right to assess the risk to its employees and reject any SafePlace areas that expose its employees to potential risk of attack or injury by a pet or any other animals kept on the property during delivery.|
|4.4||Provision of the Service is subject to the application of a Safeplace tag on the letterbox of the address registered for the Service.|
|4.5.||The nominated Safeplace delivery point must be within the grounds of your property, unless you have nominated an adjacent neighbour in which case their name and address should be supplied.|
|4.6.||You must have the permission of all persons residing at the specified address before subscribing to this Service. Guernsey Post has no obligation to verify whether all such authorities have been obtained.|
|4.7.||You should be aware that the Postal Law prohibits unauthorised persons from interfering, intentionally delaying, opening or destroying items of mail not for them.|
|4.8.||Only one Safeplace delivery point can be registered per household|
|4.9.||Please allow 5 days for the Safeplace service to become operational|
|4.10.||The Service is not available for businesses, hotels, boarding houses, clubs or any other type of transient lodging unless previously agreed in writing by Guernsey Post Ltd.|
|4.11.||Guernsey Post has no liability for any items delivered to your designated Safeplace if you have moved to a new property and you have not notified us of the move and/or your new address.|
|5.||SafePlace 'Signed For' Items|
|5.1.||If you selected 'yes' to use our additional Safeplace 'Signed For' Service you agree to the following terms in addition to those terms set out in paragraph 4;|
|5.1.1.||You accept liability for any items we delivered to your specified SafePlace delivery point and accept our record of proof of delivery.|
|6.1.||Guernsey Post is a “data controller” for the purposes of the Data Protection (Bailiwick of Guernsey) Law, 2017. This means we are responsible for deciding how we hold and use personal information about you.|
|6.2.||How your personal information is collected, used, processed and protected by us is set out in our Privacy Notice which is available on our website or a copy of which can be obtained by contacting our Customer Services team on 711720.|
|7.||Termination of the Service|
|7.1.||Any cancellation of the Service by you must be made in writing by you to Guernsey Post in which case Guernsey Post will stop using the service as soon as reasonably practical but within three working days.|
|7.2.||Guernsey Post, at its sole discretion, has the right to suspend, terminate or limit this service at any time and/or if these service terms are breached by you.|
|8.||Amendments to Terms and Conditions|
|8.1.||Guernsey Post reserves the right to amend these Terms and Conditions at any time. The provision of the Service(s) is subject to compliance with these Terms and Conditions.|
1.1. In these Service Terms, the following definitions apply:
|“Safeplace delivery point”||Means a nominated safe, weatherproof and secure location on your property, or with an adjacent neighbour where the postal worker can leave items that are too large to fit through a letterbox. Means the Safeplace service which is subject to these Terms and Conditions|
|“SafePlace Signed For”||Means the service which allows postal workers to sign for items that require a signature, on the customer’s behalf in order to complete the delivery process.|
|“SafePlace Service Terms”||Means these service terms and conditions as amended from time to time;|
|“Terms and Conditions”||Terms and Conditions form part of your agreement with us in respect of the Services that we provide to you. They explain our obligations to you and your obligations to us in respect of any services provided. These are available on our website at www.guernseypost.com/termsandconditions|
|“SafePlace Tag”||Means the small sticker installed on/near your letterbox which is a requirement for any Safeplace services.|
Your Safeplace questions answered
A garden shed, garage, greenhouse or an external storage box are all good places to use. Please note that your selected place must be weatherproof to avoid any damage to items placed there (We do not accept a dustbin already in use for waste as an acceptable Safeplace).
Yes, we would ask that all customers that have previously agreed with their Postal Worker to have items left in a Safeplace to register online and state their Safeplace. This is so that we have up to date records and can advise all new Postal Workers of your requirements.
Yes, you can choose to include ‘signed for’ items in your Safeplace.
Yes, you can choose an adjacent neighbour to accept your parcels and if your neighbour is happy to, they can also sign for any items that require a signature on delivery.
Guernsey Post have the right to decline a Safeplace if we feel it is not suitable, therefore this should not happen. Once an item has been left at an agreed Safeplace, the item is no longer the responsibility of Guernsey Post and therefore no compensation will be given.
When an item is left in a Safeplace, the Postal Worker will post a card through your letterbox to inform you that your item has been left there.
If you have a Keepsafe in place, we will retain your item with the rest of your mail for delivery or collection on the agreed date.
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