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COVID-19 Service Updates 2021

We shall post any updates as soon as we receive them concerning our postal services and post office outlet availability. Please watch this space and bear with us as we collect the information  and answers to your questions together. Thank you.

Post Office opening times until further notice

 Current opening times during the COVID-19 Lockdown period and beyond:

Customers must wear facemasks and observe social distancing measures when visiting any of our Post Office branches.

BranchMonday to FridaySaturdays
Envoy House Post Office
Open 8.30am to 5.00pm
The Collection Desk (including EBOX collection) is now closed until further notice.

Open 8.30am to 12.00pm 

Smith Street Post Office

Closed until further notice, including EBOX Collection and PO Box collection.
Smith Street PO Box holders are to collect from the Envoy House PO Box desk between 9am and 12 noon.

Closed until further notice
Forest Post OfficeOpen 8.00am to 12.00pm until further notice.Open 8.00am to 12.00pm
Rohais Post Office (Waitrose)Open 8.30am to 12.00pm until further notice.Open 8.30am to 12.00pm
L'Islet Post OfficeOpen 9.00am to 5.00pm

Open 9.00am to 12.00pm

All Co-op Post Office branches
(St Sampsons, Market Street, St Martins)

Open 8:30am to 5:00pm

Open 9.00am to 12.00pm
St Pierre du Bois Post OfficeOpen 11.00am to 3.00pm until further noticeClosed until further notice
Cobo Post Office

Open 9.00am to 5.00pm 
Closed daily from 12:30-1:00pm until further notice

Open 9.00am to 12.00pm

Alderney Post Office8:30am to 3:00pmOpen 8.30am to 12:30pm
Sark Post OfficeOpen 8.30am to 5:00pmOpen 8.30am to 5:00pm
Delivery times

Due to late airport opening times the mail will now arrive at 4pm and will depart with the despatch at the usual time. All mail received on the aircraft, including special delivery items, will now not be delivered until the following delivery day.

To give our posties more space in our sorting office we are staggering the times they start work. This means that your postie will be delivering your mail either a bit earlier or a bit later than usual.

Early morning mail collections suspended

Early morning mail collections (6am) from roadside postboxes have been suspended until further notice. All other roadside collections remain in place.

In addition to the early morning mail collections being suspended our postal workers are spread across a number of temporary sorting offices around the island which means it may take longer than usual for any locally posted items to reach their local destination.

Yodel and Parcel Force collections

Please be aware that we are not collecting any Yodel or Parcel Force items until further notice. We apologise for any inconvenience caused. Please call our Customer Services team on 711720 if you have any queries.

Envoy House Mail Collection Counter is now closed

The Envoy House mail collection and EBOX collection counter is now closed. All parcels on hand in our collection office will now be sent out on delivery.

PO Box mail collection

Smith Street Post Office is now closed until further notice. Smith Street Private Box Mail customers can now collect their mail from the Envoy House PO Box desk between 9am and 12 noon.

EBOX collection is now closed

The Envoy House and Smith Street EBOX collection counters are now closed. All parcels on hand in our collection office will now be sent out on delivery.

Mail delivery to Alderney, Sark and Herm

Please note there will be some disruption to the arrival of mail in Alderney as we seek to utilise a combination of available sea and air schedules. Deliveries of mail to residents will be aligned with the arrival of mail onto the Island whenever possible.


 Mail to Sark will connect with the scheduled freighters on Tuesdays and Thursdays.


 Mail to Herm will continue to connect with the current boat schedule.


 Mail will continue to be despatched from all islands, in line with available sea and air schedules.

Please bear with us during these unprecedented times, and if you have any specific queries please contact our Customer Service Team on 726241.

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