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COVID-19 Service Updates

We shall post any updates as soon as we receive them concerning our postal services and post office outlet availability. Please watch this space and bear with us as we collect the information  and answers to your questions together. Thank you.

Post Office opening times until further notice

 Current opening times during the COVID-19 Lockdown period and beyond:

BranchMonday to FridaySaturdays
Envoy House Post Office
The Collection Desk (including EBOX collection) is now open.
Open 8.30am to 5.00pm
Collection desk 7.00am to 6.30pm

Open 8.30am to 12 noon
Collection desk 8.30am to 12 noon

Smith Street Post Office
Smith Street PO Box customers are now able to collect their PO Box mail from Smith Street.
Our EBOX Collection Counter is now open Monday to Friday 8:30am to 4:30pm.

Open 8.30am to 4.30pm Monday to Friday.

Closed until further notice
Forest Post OfficeOpen 8.00am to 3.00pm Monday to Friday until further noticeOpen 8.00am to 12 noon
Rohais Post Office (Waitrose)Open 8.30am to 5.00pm Monday to FridayOpen 8.30am to 12 noon
L'Islet Post OfficeOpen 9.00am to 5.00pm.

Open 9.00am to 12 noon

All Co-op Post Office branchesOpen 8.30am to 1.00pm, 2.00pm to 5.00pm until further notice.
Open 9.00am to 12 noon
St Pierre du Bois Post OfficeOpen 9.30am to 4.45pm.
Open 9.30am to 12.30pm
Cobo Post OfficeOpen 9.00am to 5.00pm.

Open 9.00am to 12 noon
Closed on 1st, 8th, 15th, 22nd and 29th August 2020

Alderney Post OfficeOpen 8.30am to 12 noon, and 1.30pm to 3.00pm until further notice.
The last postal collection time is 2.45pm.
Open 8.30am to 12.30pm
Sark Post OfficeOpen Monday to Friday 8.30am to 5.00pmOpen 8.30am to 1.00pm
Delivery times

To give our posties more space in our sorting office we are staggering the times they start work. This means that your postie will be delivering your mail either a bit earlier or a bit later than usual.

Early morning mail collections suspended

Early morning mail collections (6am) from roadside postboxes have been suspended until further notice. All other roadside collections remain in place.

In addition to the early morning mail collections being suspended our postal workers are spread across a number of temporary sorting offices around the island which means it may take longer than usual for any locally posted items to reach their local destination.

Yodel and Parcel Force collections

Please be aware that we are not collecting any Yodel or Parcel Force items until further notice. We apologise for any inconvenience caused. Please call our Customer Services team on 711720 if you have any queries.

Envoy House Mail Collection Counter is now open

Envoy House  EBOX collection service is now available for business as usual between 7.00am and 6.30pm Monday to Friday and on Saturdays 8.3am to 12 noon.

The Smith Street Post Office EBOX Collection Desk is open Monday to Friday 8:30pm to 4:30pm.

BATIF Bureau de Change is now open on reduced hours

BATIF Bureau de Change is now open between 10am to 2.00pm Monday to Friday. They are not yet able to offer a full foreign currency service, however if you'd like to give them a call on 723069 a member of the team will be happy to advise you.

PO Box mail collection

Smith Street Private Box Mail  customers can now collect their mail from Smith Street Post Office.

EBOX items are now available for collection

Envoy House  EBOX collection service is now available for business as usual between 7.00am and 6.30pm Monday to Friday and on Saturdays 8.3am to 12 noon.

The Smith Street Post Office EBOX Collection Desk is open Monday to Friday 8:30pm to 4:30pm.

Mail delivery to Alderney, Sark and Herm

Please note there will be some disruption to the arrival of mail in Alderney as we seek to utilise a combination of available sea and air schedules. Deliveries of mail to residents will be aligned with the arrival of mail onto the Island whenever possible.


 Mail to Sark will connect with the scheduled freighters on Tuesdays and Thursdays.


 Mail to Herm will continue to connect with the current boat schedule.


 Mail will continue to be despatched from all islands, in line with available sea and air schedules.

Please bear with us during these unprecedented times, and if you have any specific queries please contact our Customer Service Team on 726241.

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