COVID-19 Service Updates
We shall post any updates as soon as we receive them concerning our postal services and post office outlet availability. Please watch this space and bear with us as we collect the information and answers to your questions together. Thank you.
With immediate effect and in line with the new opening hours the UK mail plane will now arrive in Guernsey at approximately 12:30pm each day. Parcels from this flight will be delivered the next day.
Guernsey Post would also like to advise customers that parcels are being given priority at this time and letter mail will now be delivered on Monday's, Wednesday's and Friday's. This prioritisation allows Guernsey Post to manage staffing arrangements in the most safe and effective way.
To give our posties more space in our sorting office we are staggering the times they start work. This means that your postie will be delivering your mail either a bit earlier or a bit later than usual.
Early morning mail collections (6am) from roadside postboxes have been suspended until further notice. All other collections from roadside postboxes remain in place.
Please be aware that we are not collecting any Redelivery, Yodel or Parcel Force items until further notice. We apologise for any inconvenience caused. Please call our Customer Services team on 711720 if you have any queries.
The Mail Collection counter is now closed, and all mail will be sent out on delivery.
However, if you are not available to receive your mail and if you do not have a Safeplace where your postie can leave your items safely, they will post a redelivery form to notify you that you have an item(s) available for redelivery. Visit guernseypost.com/redelivery to arrange your redelivery online or call our Customer Services team on 711720.
BATIF Bureau de Change in now closed until further notice.
Our Smith Street Post Office branch is now closed until further notice. Smith Street Private Box Mail can be collected from the PO Box Department at Envoy House before 2pm but please bring identification (business letterhead, ID card or business card with company details on) to allow us to release your mail. Please accept our apologies for any inconvenience this may cause. Contact our Customer Services team with any queries on 711720.
We ask all customers to only come in to the branches if it is urgent and to please observe social distancing measures. Thank you.
Envoy House Post Office will now be open from 9am to 4pm Monday to Friday and closed on Saturdays until further notice.
The collection desk at Envoy House is closed. All items will be sent out on delivery until further notice.
Smith Street Post Office is closed until further notice.
Forest Post Office - will now open from 9am to 12pm Monday to Friday until further notice. Open Saturday as usual.
Rohais Post Office (Waitrose) will be open from 8.30am to 1pm Monday to Friday until further notice. Open Saturday as usual.
L'Islet Post Office will be closed today Thursday 2nd April. It will be open on Friday 3rd April until 1pm and open on Saturday as usual. From Monday 6th April L'Islet will be open until 1pm weekdays (times may change throughout the week due to staff shortage), and closed on Bank Holidays.
All the Co-op Post Office branches will now open Monday to Friday 8.30am to 1.00pm, 2.00pm to 5.00pm and on Saturdays 9.00am to 12.00pm until further notice.
St Pierre du Bois Post Office remains closed until further notice.
Cobo Post Office is closed until further notice.
Alderney Post Office will be open from 8.30am to 12pm and from 1.30pm to 3.00pm Monday to Friday until further notice. The last postal collection time is 2.45pm. Open Saturday as usual.
Sark Post Office will now close earlier on a Saturday. They will now be open from 8.30am to 1.00pm.
The EBOX service is currently suspended. From Thursday 26th March all EBOX items will be sent out on delivery until further notice.
Please note there will be some disruption to the arrival of mail in Alderney as we seek to utilise a combination of available sea and air schedules. Deliveries of mail to residents will be aligned with the arrival of mail onto the Island whenever possible.
Mail to Sark will connect with the scheduled freighters on Tuesdays and Thursdays.
Mail to Herm will continue to connect with the current boat schedule.
Mail will continue to be despatched from all islands, in line with available sea and air schedules.
Please bear with us during these unprecedented times, and if you have any specific queries please contact our Customer Service Team on 726241.
Look out for our leaflet being delivered to you this week too - we are asking you to display the leaflet if you do not have a Safeplace, where we can leave items that do not fit through your letterbox, but you are happy for us to leave your items by your door. We will knock to let you know that we have left a delivery.
If you have any queries please contact our Customer Services Team on 711720.