Due to new customs requirements and the introduction of additional mandatory product data, temporary restrictions are being applied to certain international shipments destined for the EU, Northern Ireland and the USA while we update our systems.

With immediate effect and until further notice:

• Personal gifts with a value of £36 or less may continue to be sent internationally.
• Personal gifts with a value exceeding £36 cannot currently be accepted for international despatch to the EU, Northern Ireland or the USA.
• Business-to-Consumer (B2C) e-commerce sales of goods cannot currently be accepted for despatch to the EU, Northern Ireland or the USA.

These temporary restrictions are necessary while we implement the additional customs information required for international shipments.

We are working to restore these services as quickly as possible and will provide further updates as soon as they become available. We apologise for any inconvenience and thank you for your patience and understanding.

If you require further information see here, or contact Customer Services on 711720 or by email custserv@guernseypost.com

Due to the Red Weather Warning and the cancellation of the mail boat, there will be no mail deliveries or collections on Friday 23rd October.

Our Arcade and Envoy House Post Offices and Parcel Collection Counter will be closed, along with some other Post Offices across the Bailiwick. Please check directly with your local branch before travelling. We plan to resume deliveries and collections on Saturday, with deliveries also taking place on Sunday to help manage mail volumes.

Friday's mail is expected to arrive on Saturday's boat. Mail posted on Thursday and Saturday is scheduled to leave on the outgoing boat on Saturday.

Thank you for your patience and understanding.

From 8th October 2026 we are currently unable to accept large parcels to Canada or Sweden due to operational restrictions. 

Customers can continue to send small parcels up to 2kg to both destinations.

We apologise for any inconvenience this may cause. Please be assured we are working closely with our suppliers to resolve this issue as soon as possible. 

We are very sorry to advise that, due to staff shortages, our Town Post Office has had to make some temporary changes to their opening hours.

This is a decision we have not taken lightly and we fully understand the inconvenience this may cause, we sincerely apologise to all of our customers.

Opening hours for the week commencing 14th September:

• Monday 14th September: Normal opening hours 08.30am - 5.00pm
• Tuesday 15th September: Normal opening hours 08.30am - 5.00pm
• Wednesday 16th September: 08.30am - 5.00pm
  
• Thursday 17th September: Normal opening hours 08.30am - 5.00pm
• Friday 18th September: Normal opening hours 08.30am - 5.00pm
• Saturday 19th September: Closed

Customers can continue to access services at a number of our other branches on Saturdays. 

 Thank you for your patience and understanding.

The Town branch will open from 8.30am to 5.00pm each day.

Guernsey Post would like to thank customers for their patience and understanding while temporary arrangements were in place, and apologises for any inconvenience caused. We are grateful for your continued support and look forward to welcoming you to the branch.

Full details of Guernsey Post’s branch locations and opening hours are available here

These works are due to last until 29th August. The nearest alternative Post Box is no.103, Route De Cobo.

We apologise for any inconvenience this may cause.

From Wednesday 1st July 2026, the EU are removing the €150 customs duty exemption for low-value goods. This means customs duty is now charged on all items under €150 sent to the EU.
The charge is €3 per HS Tariff code inside the parcel. If a parcel contains multiple items, the charge increases. Please note that if an item is returned, this charge is not refunded.

What this means for you
You can still send items to the EU as normal. Most countries offer Delivery Duties Unpaid, which means the person receiving the parcel pays any customs charges, taxes and handling fees when it's delivered.

Exceptions
No customs duty is payable on:

• Gifts under €45
• Personal correspondence 

Important: Restrictions for Germany, Luxembourg and Denmark
With immediate effect, Germany, Denmark and Luxembourg are only accepting duty-paid shipments; until a prepaid solution is in place, we're currently unable to accept the following items for these destinations:

• Parcels containing goods
• Large Letters containing goods
• Gifts valued over €45

Documents are still accepted
Gifts under €45 are still accepted

Any parcels or Large Letters containing goods sent to Germany, Luxembourg or Denmark will be returned by the destination country, so please check before sending.

We are very sorry to advise that, due to staff shortages, our Town Post Office has had to make some temporary changes to their opening hours.

This is a decision we have not taken lightly and we fully understand the inconvenience this may cause, we sincerely apologise to all of our customers.

Opening hours for the week commencing 17th August:

• Monday 17th August: Normal opening hours 08.30am - 5.00pm
• Tuesday 18th August: Normal opening hours 08.30am - 5.00pm
• Wednesday 19th August: Open 8.30am - 10.30am, then closed for the rest of the day.
• Thursday 20th August: Normal opening hours 08.30am - 5.00pm
• Friday 21st August: Normal opening hours 08.30am - 5.00pm
• Saturday 22nd August: Closed

Opening hours for the week commencing 24th August:

• Monday 24th August: Normal opening hours 08.30am - 5.00pm
• Tuesday 25th August: Normal opening hours 08.30am - 5.00pm
• Wednesday 26th August: Open 8.30am - 10.30am, then closed for the rest of the day.
• Thursday 27th August: Normal opening hours 08.30am - 5.00pm
• Friday 28th August: Normal opening hours 08.30am - 5.00pm
• Saturday 29th August: Closed

Envoy House Post Office remains open as normal, offering a full range of services and ready to help with anything you need. These changes are temporary, and we are working to return to normal service as soon as possible. Thank you for your patience and understanding.

From 6 July, standard mail will no longer travel on the dedicated mail plane. Instead, it will be sent via our reliable and well-established sea-freight network. This change is being made because rising supply chain and operating costs mean it is no longer viable to run a dedicated aircraft five days a week.

We know how important next-day delivery is for some customers, and we are working with our commercial partners to secure a daily air service for scheduled flights.

These changes will also support new competitively priced parcel options launching in July, made possible by efficiencies created through the move to sea.

To help customers understand what this means in practice, we have provided detailed FAQs below.

Why is the mail plane stopping?
Rising supply-chain costs mean operating a dedicated aircraft five days a week is no longer cost-effective. Moving standard mail to our established sea freight network (from July) provides a more reliable and financially sustainable option. The final outbound flight is scheduled for Friday 3 July.

Will next day delivery still be available?
We understand how important next-day delivery is for some of our customers, and we are working to secure a daily service using our commercial partners for scheduled flights.

How long will standard mail take?
Customers should allow an additional 24 hours for their items to connect with UK deliveries.

Are parcel services affected?
No. Parcel services remain unchanged, and there is positive news for customers:
· Parcel rates are frozen for 2026.
· New competitively priced tracked parcel options will be introduced in July, supported by the cost efficiencies generated through the move to sea.

Will this reduce the quality of service?
No. The sea freight network is well established and reliable, offering predictable dispatch windows and consistent entry into UK delivery routes.

Why did Guernsey Post previously say the plane would continue?
In 2024, the assessment supported retaining the aircraft. Since then, costs and operating conditions have changed. The updated review shows that moving mail to sea — while protecting next day delivery by air — is now the most reliable and financially sustainable approach for the Bailiwick.

Does this affect Alderney or Sark mail?
Local and inter-island services remain unchanged. Mail from Alderney and Sark will continue to travel to Guernsey as normal, and once it enters the Guernsey despatch process it will follow the same revised sea-based timings to connect with deliveries in the UK. Incoming mail to Alderney and Sark is unaffected; it will continue to arrive via the existing arrangements.

Will this affect incoming mail from the UK?
No. Incoming mail arrangements remain exactly the same. All mail coming into the island already travels via the robust, well established sea freight network, and no incoming mail currently arrives by plane. Customers will not see any difference to incoming delivery times or processes.

Will there be any changes for business customers?
No immediate changes. Many business customers value predictable dispatch schedules, and the sea network supports this. We have strong working relationships with key business customers and will work closely with them to ensure a smooth, well-planned transition.