We pride ourselves on our personal Parcel delivery service and if you are not at home when we call, your postman or post woman will leave a ‘Delivery’ card.
This enables you to collect your item from our Mail Collection Counter at Envoy House after the time stated on your card. Residents of Alderney, Sark and Herm can collect items from their post office in the same way. You will need to bring the card and an accepted form of photographic identification such as a driving licence. If someone else collects the item for you, that person must bring the card, with your signature on it, together with proof of your identity.
Alternatively we can redeliver your item as addressed or to another on island address, free of charge, Monday to Friday, some time between 8am and 5pm.
Guernsey Post also offer an EBOX collection service for Guernsey residents which notifies customers via SMS and email when their postal items have arrived at Envoy House. This enables the customer to collect their postal item from Envoy House at their own convenience. Customers will need to register for this service on the website.
Alternatively, customers can register online for a Safe Place delivery service. For this service the customer will need to nominate a safe, dry area where the Postal worker can leave any item too large to fit through a letterbox.
Envoy House Parcel and Mail Collection Counter opening times: Monday to Friday 7am to 6.00pm Saturday 8.30am to 12pm
If items are not collected or re-delivered within three weeks of the original date attempted for delivery (or one week for Recorded items) they will be returned to sender.
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