In addition to attaching a customs label (CN22 or CN23) when posting your item, there is now a requirement to submit this information, in advance, electronically.
From 1st January 2021, as a result of new international legislation, it will become a requirement for every individual worldwide to provide an electronic copy of customs information when sending items internationally* containing goods (excludes items of correspondence).
Failure to comply is likely to result in significant delays, destruction or having items returned.
How do I provide my Customs information electronically when sending an international package?
Post Office customers
If you are sending an international package you can complete an online Customs Form, which will automatically submit your information electronically, and generate a customer reference number through our website. Then simply bring your item for posting into one of our branches, along with your customer reference number and one of our Post Office team will print out your customs label for you and affix it to your parcel. This process will ensure your item is not unnecessarily delayed along the way.
If you are sending multiple international items you might prefer to set up a free myPost account which will enable you to save your senders details and speed up the process. Click here for more details on setting up a free myPost account.
You can download our guide for posting international items to friends and family here or pick up a copy in one of our branches.
Business, Ebay or Amazon Marketplace customers
If you are a business, Ebay or Amazon Marketplace customer please see the relevant guides available to download from the 'International Posting Help' menu links on this page which will help you prepare for this new requirement.
*Includes all non-UK postings