Search Guernsey Post

You are here

EBOX Convenient Parcel Collection

Please note: If your item is small enough to fit through your letterbox it will be delivered as normal. EBOX Collection is only available for items larger than the standard letterbox.

How it Works

If the company you order from uses Guernsey Post to deliver its goods and you include your EBOX number in your delivery address (see example below), when we receive your item we will send you an email and an SMS text message that morning informing you that there is an item ready to collect.

  • You can choose to collect your parcel from Envoy House, Town Post Office or Guille Alles Library
  • You can collect on Saturday mornings at Envoy House, or when it is convenient;
    t    he Envoy House Mail Collection Counter is open Mon-Fri 7am-6:00pm and Sat 8:30am-12pm.
  • Town Post office is open Monday - Friday 8.30am - 5pm
  • Guille Alles Library is open Monday, Wednesday, Friday 10am - 5.30pm, Tuesday, Thursday 10am - 9pm, Saturday 10am - 5.15pm
  • During the Christmas or peak periods these times vary.

Please Note:

  • One EBOX number can be used for a household and anyone in the household can use that EBOX number, however all messages will go to the main account holder. If individuals wish to receive their own notifications that individual will need to set up their own EBOX account
  • The service is only applicable for parcel mail and all items too large to fit through a letterbox
  • To utilise this service you must have an email address and mobile number
  • Your item will be held for two weeks. After the first week you will receive a reminder notification. If the item is not collected after two weeks, the item will be put back into the general parcel delivery system and we will attempt to deliver your item as normal to your delivery address
  • All items delivered by alternative delivery companies will be delivered to your address or as per your instructions for that delivery company

Please view full Terms and Conditions here.

An example of how to write your address including your EBOX Collection number:

Mr S. Body
The Barn, EBOX 3001
Grande Rue,
Vale,
GUERNSEY
GY3 1AZ

Sign up to receive your EBOX number below

Once you have filled out all the details indicated below and clicked submit, you should see a confirmation message.
Our Customer Services Team will post confirmation of your EBOX account and your personal EBOX number to the address you have provided. Please be aware proof of identity will be required on collection of any EBOX postal items.

This information will be used to answer any enquiries you may have and to provide you with information on our products and services that have been requested. All data sent to us is subject to our privacy notice.

PROOF OF IDENTITY WILL BE REQUIRED ON COLLECTION OF EBOX ITEMS

Badbot Fields
If you see these fields, something is wrong.
If you see this field, something is wrong.
If you see this field, something is wrong.
If you see this field, something is wrong.
Sign up for myPost; collection & delivery options

Option to have your item delivered remains - just call Customer Services on 01481 711720 to arrange this.

With a myPost Account you can sign up to one or more collection or delivery services with ease

Privacy Notice

Be assured we respect your personal information and it will be treated with the utmost care.