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Sending Guide

The maximum size and weight that you can send varies depending on the destination. The tables below provide a summary of the limits and examples of typical items for each format.

Letters and Large Letters Sizes and Weights

Postcard and Letter

Minimum Size

Length:14cm
Width:9cm
Thickness:0.25mm

Maximum Size

Length:24cm
Width:16.5cm
Thickness:0.5cm
Weight:100g

Examples

  • Letters (DL and C5 envelopes)
  • Most small birthday cards (excluding cards with badges or 3D effects)
  • Sleeved CD or DVD
  • Some catalogues / brochures
Large Letter

Maximum Size

Length:  35.3cm
Width:    25cm
Thickness: 2.5cm

Maximum Weight

750g

Examples

  • Large greeting cards (and cards with badges and 3D effects)
  • A4 letters/documents in C4 envelopes
  • Magazines and brochures

Parcel Size and Weight Guide

Small parcel (Bailiwick, UK, IOM, Jersey)

Maximum Size

Length:45cm
Width:35cm
Thickness:16cm

Maximum Weight

Weight:2kg

Examples

  • CDs
  • Sunglasses
  • Stationery
  • Small Books
Small parcel (Europe & ROW)

Maximum Size

The combined length + width + depth must be no more than 90cm with no single side longer than 60cm.

Maximum Weight

Weight:2kg

Examples

  • CDs
  • Sunglasses
  • Stationery
  • Small Books
If your item is larger or heavier than the above, it should be sent as a Large Parcel
Roll

Maximum Size

Diameter:7cm
Length:90cm
Combined Maximum Size:Length + twice the diameter
(combined no more than 104cm)

Maximum Weight

Weight:2kg

Examples

  • Posters
  • Photographs
  • Wall Charts
If the length of the roll exceeds 45cm it should be classed as a medium parcel for UK and Bailiwick. For International destinations rolls are classed as small parcels.
Medium parcel (Bailiwick, UK, IOM, Jersey)

Maximum Size

Length:61cm
Width:46cm
Thickness:46cm

Maximum Weight

Weight:20kg

Examples

  • Winter coat
  • Motorbike helmet
  • Microwave oven
Large parcel

Maximum Size

Length:1.5metres
Width:75cm
Thickness:75cm

Maximum Weight

Weight:30kg

Examples

  • Guitar
  • King size duvet set
  • Golf club set
The combined length, width and height for a Parcel must not exceed three metres.

Other Useful Information

CN22 Customs Form

For sending items under £270 in value, please attach a CN22 Customs form to your parcel.
Please note all Parcelforce items must have a CN23 Customs form attached. (see CN23 form for details)

Download the interactive CN22 Customs form(s) from the link below and either complete the fields (highlighted) on screen and print, or print the form and fill it in by hand

CN23 Customs Form for items to UK, Jersey, Alderney and IOM

Please attach a CN23 Customs form to your packet/parcel when:

  • Sending items over £270 (even if sent by Special Delivery)
  • Sending items of any value if it is a large parcel (all large parcels have to go via Parcelforce)
  • Sending any size parcel by Parcelforce service (small or medium parcels can also be sent using Parcelforce)

Download the interactive CN23 Customs form from the link below and either complete the fields (highlighted) on screen and print, or print the form and fill it in by hand