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You shop. We get it to the rock.
What if my parcel hasn't arrived?
Delivery times can ary depending on customs checks, the carrier involved, and how your item is travelling to Guernsey. If your tracking hasn't updated in a few days, or your parcel is running later than expected, here's what to do next.
- Showing as 'Held by customs'? This usually resolves itself within a few working days; no action is needed from you.
- Showing as 'Delivery attempted - card left'? You can arrange a Redelivery, or collect from Envoy House.
- Tracking not updating, or your code not recognised? Double check you've entered the reference exactly as given by the retailer or sender.
- Still stuck? Our friendly Customer Services team is here to help on 711720.
Evri Parcel Delivery
We currently deliver Evri parcels to specific postcodes in Guernsey. Enter your postcode below to check if we cover your area.
Our Postal Partners
We also deliver on behalf of the following couriers and postal companies:
We dont currently handle deliveries for the couriers below.
If you're expecting a parcel from one of these, please contact them directly using the details here:
DHL
DHL Express Guernsey
c/o Guernsey Freight Services Ltd
Guernsey Airport, Guernsey
Channel Islands
GY8 0DJ
UPS
HR Air
Airport Cargo Centre
States Airport
Forest
Guernsey
GY8 0DD