Sorry we missed you.
If you were out when we tried to deliver your package and have received a "sorry we missed you" card we can redeliver your item.
Alternatively, you can collect your item from the Mail Collection Counter at Envoy House after the time stated on your card.
- Bring your card and an accepted form of photographic identification such as a driving licence
- Someone else may collect the item for you. They must bring the card, with your signature on it, together with proof of your identity
- Residents of Alderney, Sark and Herm may collect items from their post office in the same way
For redelivery please complete the form below and submit.
Please allow 24 hours for redelivery. (If you have submitted the form outside of office hours redelivery will take approximately 24 hours from 8.30am the following day).
Please note: a Safe Place delivery option is only applicable for standard parcel and packet deliveries; all signed for items will need a signature on redelivery.
Manage your Guernsey Post services online by setting up a Post eAccount.
A Post eAccount will allow you to select alternative delivery and collection options, choose a Safe Place delivery point or register for an EBOX Customer Collection service.