Sorry we missed you.
If you were out when we tried to deliver your package and have received a "sorry we missed you" card we can redeliver your item.
Alternatively, you can collect your item from the Mail Collection Counter at Envoy House after the time stated on your card.
- Bring your card and an accepted form of photographic identification such as a driving licence
- Someone else may collect the item for you. They must bring the card, with your signature on it, together with proof of your identity
- Residents of Alderney, Sark and Herm may collect items from their post office in the same way
For redelivery please complete the form below and submit.
Please allow 48 hours for redelivery during the current circumstances regarding COVID-19.
(If you have submitted the form outside of office hours redelivery will take approximately 48 hours from 8.30am the following day).
Please note that our Parcel Collection Counter is currently closed. Any parcels or items that we currently hold for you will be out for redelivery over the next few days. If you require your item to be delivered to an alternative address please fill in the form below and we will do our best to accommodate your request.
If you are not in when we attempt delivery we will try again the following day.
Please be assured that we will treat your personal information with the utmost care and will never sell it to other companies or use it other than as stated in our data protection notice. The personal information you provide us is used primarily to deal with your enquiries or provide the service and products you request. You can find full details of our data protection notice at www.guernseypost.com/privacy-notice
Manage your Guernsey Post services online by setting up a myPost Account.
A myPost Account will allow you to select alternative delivery and collection options, choose a Safe Place delivery point or register for an EBOX Customer Collection service.