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- Service Levels
Our key consideration at Guernsey Post is the quality of our service and since October 2003 our quality of service targets have been an intrinsic part of our operator's licence. We report regularly against these targets to the Regulator and every six months we publish the details of our performance for all to see.
Every year we submit a return to the Regulator that covers the previous 12 month period and our measurement systems are subject to further independent audits by the Regulator.
Our latest report will be available to view online shortly you'll also be able to obtain a copy from Customer Services on 711720.
Local Delivery Service
We operate a 5 days a week service (no weekend deliveries) for standard letters and aim to achieve 95% next working day delivery. We also deliver Parcels with guaranteed Saturday delivery.
UK, Jersey & Isle of Man Delivery Service
This is operated 5 days a week (no despatch or deliveries to the UK on Saturday or Sunday) and aims to achieve 80% next working day delivery. Our quality of service is independently measured and reported.