Special Delivery from 5th January

Saturday guaranteed delivery available for an additional £2.50 to prices shown above

• An alternative to a handwritten signature may be possible if the attendee is unable to provide a signature due to disability, and if there is no-one else available to provide a signature
• Special Delivery cannot be used for delivery to an Admail address or posted in postboxes
• Document packages must be clearly marked 'DOCUMENTS'

Special Delivery guaranteed by 1pm

• Scroll down to see the Last Posting Times for guaranteed next day delivery. Saturday guaranteed by 1pm will be an additional £2.50 to prices shown (This service is not available in Jersey, Herm, Alderney, Sark and some UK and IOM businesses such as banks, building societies, travel agents and jewellers)
• **£900.00 for items where import VAT is pre-paid (in line with HMRC notice 143)
• With Special Delivery we guarantee delivery for documents and goods to most UK destinations (including Northern Ireland and Jersey) by 9am or 1pm the next working day
• Delivery to some destinations takes a little longer but we still guarantee delivery within three working days by 5:30pm
• Special Delivery cannot be used for delivery to an Admail address or posted in postboxes
• Document packages must be clearly marked 'DOCUMENTS'

The maximum weight for items sent using Special Delivery by 9am is 2kg.

• **£900.00 for items where import VAT is pre-paid (in line with HMRC notice 143)
• With Special Delivery we guarantee delivery for documents and goods to most UK destinations (including Northern Ireland and Jersey) by 9am or 1pm the next working day
• Delivery to some destinations takes a little longer but we still guarantee delivery within three working days by 5:30pm
• Special Delivery cannot be used for delivery to an Admail address or posted in postboxes
• Document packages must be clearly marked 'DOCUMENTS'

Scroll down to see the Last Posting Times for guaranteed next day delivery.

Compensation

The terms and conditions of the compensation cover the cost of money, jewellery and other items lost or damaged, up to a maximum of either £500.00, £1,000.00 or £2,500.00, dependent on the cover level purchased (£900.00 when Import VAT is prepaid). Money and jewellery must be sent in Special Delivery prepaid envelopes.

Guernsey Post are not liable for consequential loss claims, or the market value of any message or information (such as travel or entertainment tickets). The liability in respect of such items is limited to the value of the printed material and administration fee for replacement, not the actual item or its replacement item.

Guernsey Post are not liable for delays incurred to an item as a result of a Force Majeure Event (as defined in our General Terms and Conditons)

Consequential loss

• Guernsey Post is not liable for consequential loss, or claims for the market value of any message or information (such as travel or entertainment tickets)
• Liability for such items is limited to the value of the printed material and administration fee for replacement and not the actual item or its replacement item

To make a claim complete the customer claim form and return it, together with the receipt as proof of posting and proof of the cost of replacing the lost or damaged item, no later than three months from the date of posting. For delays, claims must be made within 10 days of the posting date.

Claims

If Guernsey Post fail to meet the guarantee times for Special Delivery, Guernsey Post will refund the cost of the postage, on receipt of a completed Claim Form, together with the receipt stating guaranteed delivery time, as proof of posting. Claims must be made within three months of the posting date, for loss or damage and within 10 days for delayed items. Please click here for information on claims procedures.