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How do I return an item I received through the myUKaddress service?
You can use our £5 fixed price returns service for any items from UK retailers (that are being returned to a UK address)** that fit within our extra large parcel size or smaller (see our size guide here). Some online retailers also offer free returns for certain items.
For items that are larger or heavier than our extra large parcel size please contact our Customer Services team on 711720.
To return your item follow these simple steps:
- Notify your online retailer that you'll be returning an item*.
- Print out any label provided.
- Take your item to our Envoy House branch.
Your item will be sent via our tracked Parcelforce service. Compensation levels are available upon request.
*If the retailer plans to deduct a returns charge, but you're able to post the item from Guernsey, you can let them know that you'll use your own postage service and would prefer not to be charged twice. This way, you can avoid unnecesary return fees!
** for international retailers returning to a international address,you are unable to use the £5 fixed service but you can still returns these through us be at your own expense.
How do I return an item I recieved through any other service?
Find your retailer from the list below and follow the guidelines on how to return your item.
If you do not have access to a printer, and you have been provided with a Royal Mail QR code, you can take this to any Guernsey Post Office branch, Alderney or Sark Post Office and we will scan the code and print your label for you.
Please note we do not offer a returns service from our Business Hub at North Plantation.
£5 Fixed Returns Service
We are pleased to offer a £5 Fixed Returns Service for a select number of retailers shipping directly to Guernsey. The price for returning items to these retailers will cost you a maximum of £5 for items up to 10kg. Items will be sent using a standard postal service (please note tracking is not available). Please note your usual terms and conditions for the retailer will still apply. For items requiring compensation up to £250, this can be purchased separately for £11. Please retain your proof of posting receipt for all returns.
These retailers are included in the special returns service:
- Amazon
- QVC
- Sports Direct
- House of Fraser
- Pretty Little Thing
- MandM Direct
- Hotter
- Sport pursuit
This list is subject to change without notice.
Online Retail Returns
Select your retailer from the list below to find out how you can easily process your returns. To find out more information on how to return your items to retailers, simply select the relevent retailer from the list below and this will take you through the steps of your return. If there is a retailer you'd like adding to the site let us know here.
Please note: our directory of online retailers is always being updated. If you have questions about returning items to a retailer not listed here, please phone Customer Services on 711720, Monday - Friday 8.30am - 5.00pm.