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Return your item

How do I return an item?

Find your retailer from the list below and follow the guidelines on how to return your item.

If you do not have access to a printer, and you have been provided with a Royal Mail QR code, you can take this to any Guernsey Post Office branch, Alderney or Sark Post Office and we will scan the code and print your label for you.

Please note we do not offer a returns service from our Business Hub at North Plantation.

You can also click here to see a handy reference guide to a list of UK retailers that ship to Guernsey.

£5 Fixed Returns Service

From 3rd January 2024 we are pleased to offer a £5 Fixed Returns Service for the below retailers. The price for returning items to these retailers will cost you a maximum of £5 for items up to 10kg. Items will be sent using a standard postal service (please note tracking is not available). Please note your usual terms and conditions for the retailer will still apply. For items requiring insurance up to £250, this can be purchased separately for £11. Please retain your proof of posting receipt for all returns.

These retailers are included in the special returns service:

  • Amazon
  • QVC
  • Sports Direct
  • House of Fraser 
  • Pretty Little Thing
  • MandM Direct 
  • Hotter 
  • Next 
  • eBay
  • Sport pursuit 

This list is subject to change without notice. 

Online Retail Returns

Select your retailer from the list below to find out how you can easily process your returns. To find out more information on how to return your items to retailers, simply select the relevent retailer from the list below and this will take you through the steps of your return. If there is a retailer you'd like adding to the site let us know here.

Please note: our directory of online retailers is always being updated. If you have questions about returning items to a retailer not listed here, please phone Customer Services on 711720, Monday - Friday 8.30am - 5.00pm.