Changes to EU Customs Charges

Important Information for Customers Sending Items to the EU, Northern Ireland and USA
Recent changes to international customs requirements mean that additional information must now be supplied for many shipments destined for the European Union (EU), Northern Ireland and the USA. These changes are being introduced by customs authorities to enhance the identification, processing and compliance checks of imported goods.

New Customs Data Requirements
For many goods being sent internationally, senders will now be required to provide more detailed product information, including:

• Accurate product descriptions
• Harmonised System (HS) Codes
• Product Identifiers (PIDs)
• Stock Keeping Units (SKUs), where applicable
• Other customs information required by the destination country's authorities

This additional information helps customs authorities process shipments more efficiently and supports enhanced safety, security and compliance checks.

Temporary Service Restrictions
While we update our systems to support these new requirements, temporary restrictions are being applied to certain international shipments.
With immediate effect and until further notice:

✅ Personal gifts valued at £36 or less may continue to be sent internationally.

❌ Personal gifts valued over £36 cannot currently be accepted for despatch to the EU, Northern Ireland or the USA.

❌ Business-to-Consumer (B2C) e-commerce sales of goods cannot currently be accepted for despatch to the EU, Northern Ireland or the USA.

EU Import Charges
From 1 November 2026, an additional €2 Union Handling Fee (UHF) will apply to goods imported into the EU. This is in addition to the €3 customs duty fee introduced in July 2026.
These charges are determined by the product's customs classification (HS Code) and may apply to each HS Code included within a shipment.
 When using a Postal Delivery Duties Paid (PDDP) service, applicable duties, taxes and fees are paid at the time of purchase, helping to avoid unexpected charges on delivery.
For items sent using standard postal services, any applicable duties, taxes and fees may be collected from the recipient by the delivery operator or customs authority in accordance with local requirements.

Please note that genuine gifts valued at €45 (approximately £36) or less, sent from one private individual to another, are exempt from EU import charges, subject to customs conditions. Commercial purchases do not qualify for this exemption.

We're Working to Restore Services
These restrictions are temporary and are necessary while we implement the additional customs information required for international shipments and update our systems to meet the new customs requirements.
We are working to restore affected services as quickly as possible and will provide further updates as soon as they become available.

We apologise for any inconvenience and thank you for your patience and understanding. If you require further information, please contact Customer Services on 711720 or by email [email protected]