Primark FAQs

It’s super simple to get started! Here’s how it works:

1. Shop online at Primark Click & Collect and choose Portsmouth as your collection store. Please note returns aren't currently available.
2. Book your collection with us – we’ll guide you through the process. All we need is your order number and the collection date. 
3. We'll contact you to pay a single shipping price, and we'll deliver to your door.

It’s super important you select the Portsmouth Primark store when you place your order. This is where our lovely myUKaddress team are based, so it’s the only store they can collect from.

If you select the wrong store by accident, you can’t change the delivery location or cancel your order. However, if your item isn’t collected after 6 days, Primark will begin the refund process automatically.

There’s more information on Primark’s website.

If you’re new to myUKaddress, you’ll need to register – we promise it’s quick and easy. After that, simply sign in and book your collection with us. All we need is your order number and the collection date.

We’ll let you know when one of our lovely team members has picked it up. Once you’ve paid the shipping price online, we’ll get it on its way to yo

You need to book your collection with us but don’t need to do anything after that. Primark will let you know when your order’s ready to collect, but there’s no need to send that info our way. Trust us — we’ve got it covered!

No worries – we’ll keep them all together and you’ll only pay once. The price you’ll pay will depend on the combined size of your packages. You can find the pricing for our Primark Click & Collect service here.

Nope! All we need is your order number and collection date. We’ll take care of the rest. 

Absolutely! Find out more here.

Nope! As long as you fill out the collection form correctly, we’ll have all the details we need. 

Email [email protected] with your order number and collection date to cancel a Primark collection after you’ve booked it with us.

We collect from Primark twice a week. Primark will hold your order for 6 days so no need to worry if our pickup day is different from your collection date.

Primark will let you know when your order’s ready to collect, but there’s no need to send that info our way. Trust us — we’ve got it covered!

We’ve kept it really simple. You’ll pay one price which includes a small fee for us to collect your item and the cost of shipping your item. Our pricing and examples of pricing for popular items can be found here.