Guernsey Post has announced that its three month trial of Special Delivery by Air to the UK will conclude following the final scheduled flight on 2 October, after a review showed most customers chose alternative sea-based services.
Following the withdrawal of the dedicated mail plane in July, Guernsey Post introduced a three month trial of an air-based Special Delivery service providing guaranteed next-day delivery, alongside its newly introduced sea-based Special Delivery and Tracked products.
The results of the trial showed that only 5% of customers chose Special Delivery by Air, with the remaining 95% choosing either Special Delivery by Sea, a guaranteed two-day service, or Tracked which typically delivers within two to three-days.
Steve Sheridan, Chief Executive of Guernsey Post, said: "Following the withdrawal of the dedicated mail plane, we introduced this trial to assess demand for an air-based Special Delivery service alongside our new sea-based products. The trial showed limited demand for a premium air-based option, with only 5% of customers choosing the service. Given the limited uptake during the trial, customer demand has not been sufficient to justify continuing the air-based service beyond the trial period."
Next-day delivery services remain available through DHL Express, and customers requiring this option should contact DHL Express Team directly on 01481 236596 who will be happy to help.
Unlock Primark Click & Collect with myUKaddress.
You shop. We get it to the rock.