Guernsey Post has confirmed its island-wide network of post boxes will be reduced from 142 to 59 following a public consultation. The decision forms part of the company’s wider transformation programme to ensure postal services remain efficient, sustainable and fit for the future.
The consultation invited feedback on the proposed closure of up to 96 boxes and ran from 15 August to 12 September. More than 500 responses were received via paper forms, emails, phone calls, and an online consultation form. As a result of this feedback, 14 of the boxes originally earmarked for closure will now be retained, ensuring continued access in key locations.
Chief Executive Steve Sheridan said, “We’re grateful to everyone who took the time to share their views during the consultation. Every response was carefully considered and played a key role in shaping the final decision. We believe the revised network offers a sensible balance between customer accessibility and operational efficiency, ensuring postal services remain sustainable for the future.”
Just under 30% of respondents expressed concern about the loss of the heritage and landmark value of Guernsey’s iconic post boxes,
Mr Sheridan added, “We understand how important the blue Guernsey post box is to our island’s heritage, and we are committed to preserving that legacy. As part of this, we will be replacing the timed collection plates with plaques that share the historical stories behind selected boxes, such as the one at Fort Road, which we now know still bears visible damage from bullet holes during the Occupation. These stories are an important part of our community’s history, and we want to ensure they’re not lost”.
Just under 60% of respondents expressed concern about the convenience and accessibility of their nearest post box. In response, Guernsey Post has retained over a third of the boxes linked to those concerns. While some boxes attracted fewer individual responses, they raised important points and valid points – such as Box 125 at The Longstore, which was highlighted for its 24-hour accessibility.
As part of the changes, Box 139 on Jerbourg Road will be relocated to Manor Stores to improve accessibility in that area. Following strong feedback from residents near Box 95 on Rocquaine Road, Guernsey Post has decided not to proceed with its relocation, and the box will remain in its current position. For Box 115 at Rue Sauvage, Guernsey Post was unable to secure the preferred relocation site, so the box will remain in place for the time being.
Letter volumes in Guernsey have declined by nearly 60% over the last 10 years, including a 15% drop compared to last year alone. This trend mirrors patterns seen in the UK and other jurisdictions. This shift in consumer behaviour is driving postal operators to reassess infrastructure and adapt to changing needs.
A full list of the post boxes that will remain in service is available here. All remaining post boxes will have updated collection times, which will be clearly displayed on each box. These new times will take effect from Monday, 4 November, and the boxes scheduled for closure will be closed during the course of that same week.