We take great care of every item that passes through our system and you can help us by making sure yours is properly wrapped and packed.
Even small items such as a pen or a keyring need adequate wrapping to prevent damage by our mechanised sorting equipment.
To make the job easier, we sell a range of postal packaging online, at our Smith Street and Envoy House branches, whilst our retail team can advise you on appropriate insurance and the best postal service for a timely delivery.
For computers, televisions, mobile phones and MP3 players (or similar), the original transit box should be used as it will contain specially designed packaging. No compensation will be paid for items damaged in transit that are not packed in their original box.
Compact discs, DVDs and vinyl records
If you are sending only one DVD or CD, place in plastic or cardboard sleeve and use an appropriately sized envelope or jiffy bag. If the disc is of particular importance or a vinyl record, sandwich it between two pieces of thick cardboard at least 25mm (1 inch) larger in area all round than the actual item. Then wrap in brown paper and seal with strong tape. If you are sending more than one item, pack them together in a box with cardboard between each layer. Use plenty of soft packing on all sides to stop them moving. Mark your package ‘DO NOT BEND’.
Recording tapes and audio and video cassettes
Padded bags are usually adequate, but if the item is particularly important or valuable, use a strong box with plenty of packing all round.
Put them in a strong envelope with a separate label showing your name and address
attached to each one.
Use a special envelope strengthened with card or put some strong card into a manila
envelope, making sure that it is bigger all round than the prints.
Mark the envelope ‘DO NOT BEND’.
Maps, plans, drawings etc.
These should be rolled up and placed in strong cardboard tubes, securely sealed at
For a few sheets, an ordinary envelope will suffice. For small quantities, use a padded bag and for larger quantities, place in a strong box with plenty of extra packing all round.
Sharp items such as scissors, knives and chisels may be sent by post only if sharp edges
and points are adequately covered with a suitable protective material strong enough to
ensure that the contents do not pierce the outer packaging to prevent damage to other
packages or injury to anyone handling the package. Wrap each item with cushioning
material. Place in a suitable outer container such as a padded envelope. The sender’s name and return address must be clearly visible on the outer packaging.
Umbrellas and fishing rods
Place between two strips of rigid material, larger than the item itself and wrap and seal
well. Alternatively, use a plastic tube - water pipes and drainpipes are ideal.
Toys and games
The manufacturer’s box is not usually designed to cope with being sent through the post.
Always put such items into a strong cardboard box and both wrap and seal well.
Always use an extremely strong box with plenty of soft packing to prevent movement.
Loose parts such as the bridge on a violin should be removed and packed separately.
Musical instruments are not insured for breakages.
Suitcases can be sent if left unlocked.
We strongly recommend Special Delivery for perishable articles, which in general should
be sent by letter post. The packaging should be able to withstand a journey of up to 48
hours. They must be suitably sealed to prevent leakage or tainting of other items such as
in sealed vacuum packs. A strong corrugated board box or purpose designed polystyrene
pack is recommended, and the name and return address must be clearly visible on the
Liquids, Perfumes and Nail Varnishes
Liquids and ‘wet’ foods must be securely closed and placed in a leak-proof liner, such as a
sealed polythene bag. They must be surrounded with absorbent material and sufficient
cushioning material to protect each item from breakage. Volume must not exceed 1 litre
per item. Mark as ‘FRAGILE’ when sending glass bottles. The sender’s name and return
address must be clearly visible on the outer packaging.
These should normally be sent by parcel post. They must be packed so as not to soil or
taint other parcels. Container lids must fit tightly and be sealed with adhesive tape and the item sealed in a waterproof bag, contained within a strong box and adequately wrapped.
Please note, that fragile objects are only insured for loss, not breakages e.g:
Glass, Ceramics, Lighting, Plaster items, Musical Instruments
It is the sender’s responsibility to ensure fragile items are packed correctly.