Claims Form

Fill in the claim form below for lost, delayed or damaged mail giving us as much information as possible.

Please refer to the timeframe, complaint and compensation information provided above before completing the online form below or downloading the claim form from the links provided.

This information will be used to answer any enquiries you may have and to provide you with information on our products and services that have been requested. All data sent to us is subject to our privacy notice.

You are filling out this form because a

has

Title *

Mrs

Miss

Full Name *

Address including postcode

Telephone (work)

Telephone (home)

Email *

Item was sent to (name of person or business)

Item sent by (only fill out if different from above)

Address

Postcode

Describe the item's contents

Item's value

Describe the size, shape and wrapping of the item

Which postbox or branch was the item posted at?

Date of posting

Month

Day

Year

Cost of posting

The item was sent

Standard Letter/Parcel Post

Large Parcel Post

Signed For Delivery

Global Value Large Parcel

Global Priority Large Parcel

International Signed and Tracked

International Signed

International Tracked

Special Delivery

Letter/Parcel Tracking Number

Date of delivery for item

Month

Day

Year

Describe the damage

Describe missing contents

Amount of compensation claim

To help us to investigate your claim please attach any of the following:
Certificate of Posting, the Special Delivery receipt (copy of front and back), Parcel Insurance receipt, Photo of damage.
Proof of posting is required for investigation purposes.*

File Upload Facility

Files must be less than 2 MB.
Allowed file types: jpg jpeg png pdf.

2nd file or image upload

Second file attachment to back up your claim.
Files must be less than 2 MB.
Allowed file types: jpg jpeg png pdf.

3rd file or image upload

3rd file upload
Files must be less than 2 MB.
Allowed file types: jpg jpeg png pdf.

I declare that all the information is correct to the best of my knowledge *

Yes

Badbot Fields

If you see these fields, something is wrong.

Badbot seed

If you see this field, something is wrong.

Badbot hash

If you see this field, something is wrong.

Badbot catch

If you see this field, something is wrong.

Search form

You are here

Claims Form

Fill in the claim form below for lost, delayed or damaged mail giving us as much information as possible.