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ASOS Returns
Follow the steps below to return items to ASOS:
- Repack your items ensuring to remove old address label
- To start your return go to the ASOS app or thier website https://www.asos.com/
- Go to your orders and select the order you widh to return
- Select the items you wish to return and the reson why.
- You will then asked for your selected drop off point and look up GY1 1AA and then select Guernsey Post Envvoy House.
- You will get a confirmation email for your return and a QR code.
- Take your return to any of our branches and we can scan the QR code to print out the returns label.
That’s it! Your return is complete, and your package will be delivered to the ASOS returns centre within 2-5 working days and ASOS will refund your goods within 14 working days. To keep an eye on your return, track your item here.
Helpful links: ASOS Returns | ASOS Customer Care
Online Retail Returns
Select your retailer from the list below to find out how you can easily process your returns. To find out more information on how to return your items to retailers, simply select the relevent retailer from the list below and this will take you through the steps of your return. If there is a retailer you'd like adding to the site let us know here.
Please note: our directory of online retailers is always being updated. If you have questions about returning items to a retailer not listed here, please phone Customer Services on 711720, Monday - Friday 8.30am - 5.00pm.